Angry boss ceo scolding rebuking incompetent office worker intern, dissatisfied team leader shouting pointing finger at employee for bad work failure, reprimand or discrimination at work concept

Preventing Workplace Negativity Could Save Billions

Having a toxic culture in the workplace can lead to a number of serious problems including employee burnout, dissatisfaction and absenteeism, all amounting to a significant loss in capital, according to a new report commissioned by the Society for Human Resource Management (SHRM). The recently released 2019 SHRM Omnibus Survey found that bad workplace culture cost American businesses billions of dollars over the past five years due to turnover. SHRM President and CEO Johnny C. Taylor, Jr., SHRM-SCP states in a release: “Billions of wasted dollars. Millions of miserable people. It’s not a warzone—it’s the state of the American workplace. Toxicity itself isn’t new. But now that we know the high costs and how managers can make workplaces better, there’s no excuse for inaction.” One out of five workers reported leaving a job because of poor workplace culture and almost 60 percent said their people managers were the main reason. The report also states that when employees feel like they have less autonomy, poor communication and they are not being heard, dissatisfaction sets in. Shola Richards, best-selling author of Making Work Work: The Positivity Solution for Any Work Environment, frequently speaks to businesses about the dangers of toxic workplace culture as well as workplace bullying. He says on top of the billions of dollars lost to these issues, the lives of employees are being damaged. “Employees who are forced to spend 40+ hours a week in a toxic environment pay an enormous price with their mental, emotional and physical health with life-diminishing outcomes ranging from PTSD to suicide,” Shola says. Toxic environments can add more stress and exhaustion, affecting the health and well-being of employees. This continued trend of bad culture can seep outside of the workplace having a negative impact on life beyond the job. Three out of 10 respondents already claim that workplace toxicity carries over into the home. “It is safe to say that any organization who is not consciously paying attention to this issue is actively making the world a worse place for all of us,” Shola says. Lead by Example More than three-quarters of employees agree that managers should be the people who set the workplace culture. A recent Gallup survey on disengaged employees found a 15 percent greater likelihood that an employee will thrive if their direct report is thriving too. “As a leader, your team is always watching you,” Shola says. “They’re observing how you handle someone who disagrees with you, they’re watching to see how (or if) you recognize someone for a job well done, they’re waiting to see how you respond when you’re up against a critical deadline and the stress is palpable.” He says leaders set the tone and if a bad tone is set, people will follow down the negative path and the toxicity spreads. But, he points out, examples can work both ways. “That’s why it is critical for leaders to set a positive, collaborative tone so that the culture has a greater chance of thriving.” Play the Right Way Having a positive workplace culture can be the X-factor that makes a business thrive. Employees who are happy and engaged are healthier, more productive and miss less work, according to Gallup. This is not only good for employees, but happy workers increase profits, too. Here are a few suggestions Shola has for employers to prevent a toxic workplace culture: “Listen to the employees, seek out their opinions and feedback, and take their concerns seriously.” “Have systems and policies in place—like an anti-bullying policy—to protect employees from toxic and abusive behavior (most importantly, these safeguards must be consistently enforced).” “Most importantly, be a model of civility and encourage (and reward) it in others.” Shola believes that employees can also play an active role in the company culture by not contributing to toxic behavior or being passive to the toxicity. “The most effective way for an individual to positively transform the culture is to be the change that you want to see in the world, as Gandhi once said,” Sholas says. “Equally as important is recruiting as many people as possible who are willing to do the same. This is how all meaningful change and world-altering movements are created, and I believe that this formula can also be effective in transforming workplace cultures.” For more on this topic, check out our podcast Overcoming Workplace Bullying With Dr. Britt Andreatta.
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Overcoming Workplace Bullying With Dr. Britt Andreatta

Bullying has become such an issue in today’s world that October has been named National Bullying Prevention Month. And while we normally associate bullying with school children, the fact is that many adults are being bullied at work every day. This week’s guest, Dr. Britt Andreatta, is an expert on the science of teams and author of the book, Wired to Connect. She’s developed safety tips to make sure all employees are working together to eliminate bullying in the workplace. She also shares information on how and why bullying happens at work—and what to do about it. In this episode, you'll learn: Where workplace bullies come from. How to make sure others aren’t being bullied. The high cost of unresolved workplace bullying. Links and Resources Website: brittandreatta.com Twitter: @BrittAndreatta Instagram: @BrittAndreatta YouTube: @BrittAndreatta Don't miss an episode! Live Happy Now is available at the following places:           
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The Importance of Self-Forgiveness With Stacy Kaiser

If you’ve ever struggled with forgiving someone, or forgiving yourself, you don’t want to miss what this week’s guest has to say abut it. Stacy Kaiser, a licensed psychotherapist, relationship expert, author and frequent Live Happy Now guest, has great insight on how forgiveness and self-forgiveness affect our overall well-being. But she doesn’t just tell us how much we need it in our lives; she gives us actionable advice for forgiving others, forgiving ourselves and discovering greater happiness. In this episode, you'll learn: Why forgiveness is essential to your overall well-being. What forgiveness really means. Steps you can take to forgive others as well as yourself. Links and Resources Facebook: @stacykaiser Twitter: @thestacykaiser Instagram: @thestacykaiser Don't miss an episode! Live Happy Now is available at the following places:           
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Teaching Kids Positive Messages With Again Again

Giving our kids positive messages is important, but sometimes it’s difficult to do in a tumultuous world. The guests on this episode are not only giving kids a new way to look at the world, but putting it to a great beat that parents love, too. After becoming parents themselves, long-time friends Anne Montone and Jennifer Cook used music as a way to teach and explain things to their children. The two musically inclined friends then created the singing duo Again Again, and their debut full-length album, “Listen. Love. Repeat.” is filled with positive, family-friendly messages for our time. In this episode, you'll learn: Why music is so effective as a way to learn. How music can be used to let kids know they matter. How they created music that parents and kids can enjoy together. Links and Resources Facebook: @againagainmusic Instagram: @againagainmusic Soundcloud: soundcloud.com/againagainmusic Website: againagainmusic.bandcamp.com Don't miss an episode! Live Happy Now is available at the following places:           
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Making Good Habits Stick With Wendy Wood

Habits: We’ve all got ‘em … and we all wonder why we aren’t better at changing them. This week’s guest has the answer to that question.  Wendy Wood has spent 30 years researching human behavior and is the leading expert on habits and change. Her new book, Good Habits, Bad Habits: The Science of Making Positive Changes That Stick, helps explain how we form habits, what habits really are and why so much of what we’ve believed about changing habits is wrong. In this episode, you'll learn: What is a habit? How long it really takes to change a habit. Why creating the right environment is critical to successfully changing habits. Links and Resources Twitter: @ProfWendyWood Website: goodhabitsbadhabits.com Take Wendy’s quick surveys to learn how to form new habits! Don't miss an episode! Live Happy Now is available at the following places:           
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The Beauty of Conflict for Couples With CrisMarie Campbell and Susan Clarke

If you think that conflict is always bad for your relationship, think again. This episode’s guests are CrisMarie Campbell and Susan Clarke, authors of the book, “The Beauty of Conflict for Couples.” As therapists, they’ve helped hundreds of couples reconcile their differences and get their relationships back on track—but they say it’s not about romance. They teach couples that the things we argue about often have the potential to pave the way to greater intimacy…if we learn how to use it properly. In this episode, you'll learn: Why conflict can be the secret ingredient to reaching relationship goals. How to use the 5/5/5 Rule of Fighting. Why the small conflicts, not the big blowups, are relationship-killers. Links and Resources Facebook: @thriveincmt Instagram: @thriveinc Website: thriveinc.com Don't miss an episode! Live Happy Now is available at the following places:           
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Nurse helping a female patient in an emergency room.

The Courage to Care

What does it take to be a hero? Do you have to be faster than a speeding bullet or more powerful than a locomotive? While having uncanny physical powers doesn’t hurt, according to Carol Pearson, Ph.D., author of The Hero Within and Awakening the Heroes Within, all you need to be a hero is the ability to believe in yourself and the courage to do the right thing at the right time. In fact, not jumping on those opportunities in life, such as applying for the job that you’ve always wanted or asking out that person you have admired, can leave you with regret, self-doubt and quite possibly depression. “The heroic life is really based on the idea that you are here for a purpose and the purpose just isn’t for you, and you are going to be happier if you focus on that,” Carol says. “It doesn’t mean that you can’t thrive personally. In fact, very often when people are doing the thing that is most right for them, cosmically right for them, they thrive and do well. The artists paint great pictures that others relate to because they are coming from a place that is connected to the larger world.” While first responders practice their courage daily, and soldiers perform great acts of valor out of circumstance and duty, everyday heroism is something we can all engage in to make the world a better place. “Having courage is fundamental to living a happy life, because if you wimp out, life is going to get you,” Carol says. “It takes courage to be fully intimate with somebody. And to be seen fully and to fully commit to what you love.” The word “hero” inspires visions of the Homeric champion who fights an epic battle or the daring adventurer who returns to change the world with what she has learned. But everyone has the power to live boldly. Carol points out that doctors save lives every day, and parents make great sacrifices to pave the way for their children. “We need to stop just thinking ‘What can I get?’ and not see it as in conflict with one’s own good,” she says. “Very often we are most successful when we are doing not only the right thing for us, but what is good for others as well.” You don’t have to have a Bruce Wayne-esque tragedy in your life to turn you into a caped crusader warding off evildoers at night. More often than not, having a healthy and safe upbringing will give you the confidence and trust in yourself to save someone who has fallen into a river or, at the very least, to rescue a neighbor’s kitten from a tree. While it is not always the case, working on strengths like altruism and bravery will give you the mettle to act when the moment is right. Even if you didn’t know you could, your dormant hero will rise to the occasion. The Everyday Hero Ronnie McCarroll has been a firefighter for more than two decades. Although he wasn’t sure what he wanted to do after high school, he was clear on what he didn’t want to do, and that was follow the family legacy into construction. With limited resources for college, he had to weigh his options closer to home. One of his high school football coaches happened to be a volunteer firefighter and often compared the firefighter atmosphere to that of a football team. Ronnie liked what he heard. He soon put himself through firefighter and emergency medical technician school and started testing for the fire department. “I had to sit back and think about what I really wanted to do, and maybe something that coach said made me think ‘This is it,’” Ronnie says. “Now, looking back, I think it is the best choice I could have ever made. I love the job, and it’s amazing and rewarding. I didn’t think about firefighters giving back, having a sense of duty to help. I never thought about those things until I got into the job.” Now Ronnie is a fire captain at the Flower Mound Fire Department in Flower Mound, Texas, with 24 years on the job. He mentors young firefighters on how to handle dangerous situations. He instructs all of his firefighters to be compassionate and treat all people they encounter on calls as if they were family members. When someone calls 911, more likely than not, it is probably the worst day of his or her life. “I don’t think you can be a good firefighter without [compassion,]” Ronnie says. “You have to constantly fight the urge to not become bitter and calloused. We get a lot of overdose calls where people aren’t happy with their lives. It is easy to sit back and say ‘I would do it this way,’ or ‘I wouldn’t live in this situation.’ For me, I think my compassion is too much sometimes, but I also believe that is what has helped me have a very positive career so far.” Ronnie is passionate about his duty to his community. He is well aware of the risk involved in his line of work, though he never knows what will happen next. “I have been in a couple situations where the thought crossed my mind that I might not get out of this, and I don’t think any of us truly know how we are going to act until we are in that situation,” he says. “But that is the commitment I have made to the people of Flower Mound where I serve. I think there have to be people like that in the world, there have to be people willing to sacrifice.” It hasn’t always been an easy road, he says, and firefighters see things people shouldn’t see. He once had a call to a residence where a baby had died from Sudden Infant Death Syndrome. There was nothing anyone could do. After that, he volunteered for a critical stress-management class and learned that he had to start dealing with it. “The good things that we do far outweigh the bad experiences,” Ronnie says. “To me that’s rewarding enough to keep plugging away.”                The Sacrifice in Saving Dr. Johnathon Berry grew up reading his dad’s Soldier of Fortune magazines and watching John Wayne in The Green Berets. His father served two tours in Vietnam and recounted stories about the Green Berets training and fighting alongside the Montagnards, the indigenous mountain people of that region. When the time came for John to figure out what he wanted to do with his life, the military was willing to pay for school, and he liked the idea of becoming the Special Forces soldier he so admired as a kid. Through his training, he discovered a knack for medicine. Special Forces Green Beret medics are the go-to physicians for everything from stabilizing battle wounds to dentistry and even veterinary medicine. After three deployments to Afghanistan, he was all too familiar with providing life-saving care on the battlefield. When his 20-year retirement mark in the military was approaching, he opted for medical school over the CIA, FBI or DEA, and eventually became an emergency room doctor. He now splits his time practicing at hospitals in Colorado and Texas. “Carrying a gun was something that I was good at at the time, but I didn’t want to make a career out of it,” John says. “As a father of two girls, it didn’t seem like a good option.” His decision didn’t come without personal sacrifice. When he left Afghanistan in 2002 to take his medical school entrance exams, his friend and fellow Green Beret, Chris Speer, replaced him. Three weeks after the replacement, Chris died of a head injury from a grenade explosion. John was given the honor of escorting Chris’ body back to the United States. John says he can’t help but bear certain responsibility, and it is something he will never forget. “I like to think that God had a different purpose and plan for me.” While his mission has changed and he is no longer risking his life to help others, he continues to save as many lives as he can. He attributes his character to his faith and a solid foundation. His grandparents raised him, instilling a strong sense of family and the responsibility to always look out for and care for others. “I’ve always had a lot of empathy for people,” he says. “So being a natural caregiver, I always have the compassion to want to help people and to be able to feel and understand what my patients are going through.” The Lady With a Lamp Renee Thompson, DNP, RN, the author of Celebrate Nursing: Human by Birth, Hero by Choice, has been a nurse for 25 years. There isn’t much she hasn’t witnessed, felt or heard when it comes to healing the sick. She has done everything from bedside care to taking on executive leadership roles. She knows how important it is for nurses to embrace their heroism. “[Nurses] have to be resilient,” Renee says. “I actually refer to it as hardiness. You have to go into to a workplace with the unpredictability that comes with health care, because you never know what you are going to get. And even when bad things happen, you have to be able to get back up the next day and go back in again.” Now a CEO of her company, RT Connections in Pittsburgh, Pennsylvania, Renee speaks publicly about and provides education on nursing culture. She feels that being heroic in her field is essential because it’s not only good for the patients but for fellow nurses and hospital staff as well. “There is no way anyone in health care can take care of a person independently,” she explains. “If a person embraces their heroism and recognizes that everyone has value, then they are ready to deliver good, compassionate, effective health care. Everything that we do impacts the care that we can deliver to that patient.” With the long hours, sore feet and bereavement that often accompanies nursing, Renee says all of that negativity can be remedied by being positive and compassionate, a beacon of light for someone who is in the darkest of hours. “We have the opportunity to make a serious difference in the lives of other people, especially when they are at their worst,” she says. “There is no greater joy for a nurse than to hold a patient’s hand when they are going through something horrific and that patient comes back to you and says, ‘I wouldn’t have gotten through this without you.’ ” Every nurse has a story like that. For Renee, hers involved a woman with head trauma from a motorcycle accident. The patient could not communicate, and her situation was bleak. Aside from her normal duties, Renee also painted the patient’s nails, shaved her legs and gave her pedicures. Eventually the patient stabilized and was moved to another wing of the hospital.  A few months later, a woman who looked vaguely familiar was waiting for Renee at the nurse’s station. “This woman said to me clearly and articulately, ‘I just wanted to thank you; my daughter told me how you took care of me, and there is no way I can repay you for that,’” Renee recalls. “She gave me the biggest hug, and I cried. It’s just the miracle of life. This was a woman who couldn’t even respond and now she can tell me ‘thank you’ in her own words. That’s what keeps you going. You live for those moments.” How To Be a Hero You don’t have to run into burning buildings, dodge enemy bullets or bring someone back to life to be more heroic. Researchers like Phil Zimbardo, Ph.D., renowned psychologist and founder of the Heroic Imagination Project in San Francisco, and fellow researcher Zeno Franco, Ph.D., an assistant professor at the Medical College of Wisconsin, have been working on the topic for years. Their goal is to give families the tools to recognize and help turn around negative situations, making real positive change. To act heroically, it’s critical to increase the sphere of what you are paying attention to in your life, Zeno says. If you see someone being treated unfairly, and you truly believe it’s wrong and something you can speak up about, you will learn to step forward to help instead of saying “It’s not my problem,” he says. “Most of us in any given week have a chance to be a small hero, and over the course of our lives, we’ll have the chance to be pretty significant to somebody else several times,” he says. “Often we miss it and end up being a bystander unintentionally because we are not paying attention.” Failure to act can cause guilt, especially when someone is hurt physically or socially. Zeno says this can lead to self-doubt and negative feelings about your own character. “I think that everyone encounters risks for speaking out about what’s right,” he says. It’s important for people to realize they are still capable of taking action when required, even when it’s not comfortable, he says. For children, sharing stories where the good guys win helps them activate “their heroic imagination,” Zeno says. It can help them learn to not shy away from taking stands when they grow up. Happy Heroes Can being a hero make you happy? Zeno says yes and no. There may be positive satisfaction from saving someone from serious injury or death, but after the heroics are over you may feel as if you didn’t do enough, or you might go through withdrawal once the spotlight is off. Carol says that failing to trust in yourself or consistently act on your beliefs can make you unhappy. “People are happier when they have courage and confidence because they do act on what they want,” she says. Ronnie, as humble and grateful as he is about his job as a firefighter, says he is happier when he’s helping. “Sometimes I feel guilty for taking the accolades for the job that we do,” Ronnie says. “Why wouldn’t someone want to do this? It’s rewarding in itself.” John, the Green Beret medic, says accepting the risk comes with the territory. “When I loaded up on that helicopter or a truck to go on to a target, or when I stood up on that ramp at 25,000 feet at 3 a.m. getting ready to jump out of a transport plane, I was always at peace. I never once worried about my own death.” That risk can also give us perspective, reminding us to live our lives in the present and be grateful for the people we have around us. “When I see that 18-year-old who was in a drunken driving accident and his mom is standing there holding his hand because he has a brain injury that he will never recover from, I think to myself, ‘I’m going to go home and love my daughter, and I’m going to appreciate every single moment with my child,’” Renee says. “Because what makes me any different from this mom and this child? … It can be taken away in a moment. It’s a gift to be able to go home and really be mindful and in the moment with our family and friends."
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The Power of Unplugging With Tiffany Shlain

Tiffany Shlain founded Character Day in 2013 as a way to recognize and celebrate the importance of character strengths. This year, she’s combining the celebration of Character Day on September 27-28 with the release of her new book, 24/6: The Power of Unplugging One Day a Week. For Character Day, she is encouraging everyone to take the day off from their screens, following the Jewish tradition of Shabbat and using it to find more time, connection and well-being. In this episode, you'll learn: How to get your family to participate in a weekly Tech Shabbat. Why taking a break from technology improves your well-being. How to implement your Tech Shabbat as part of Character Day. Links and Resources Website: letitripple.org Facebook: @tiffanyshlain Twitter: @tiffanyshlain Instagram: @letitripplefilm Don't miss an episode! Live Happy Now is available at the following places:           
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Can Schools Teach Happiness?

If you ask any parent what they most want for their children growing up, chances are they’ll answer something like, “I want them to be happy.” Which parent wouldn’t want that? So, if this is the aspiration that most parents want for their children, shouldn’t teaching children how to lead well-rounded and happy lives be a big focus for schools, too? I believe there are many reasons why the emotional well-being of our children should be central to a good education. Curbing a Mental Health Crisis The most recent evidence certainly points towards there being a mental health crisis amongst our young people. According to research shared by the mental health charity Young Minds: 1 in 10 children have a diagnosable mental health disorder. Half of all mental ill health manifests by the age of 14 and 75% by the age of 18. These statistics don’t have to be the inevitable future of our young people. Schools can put programs in place and create cultures where the emotional well-being of students and staff is placed at the center of their communities. A Path to Future Happiness A key reason why we should be investing more in our children’s wellbeing is because it is the strongest predictor of their future happiness. In his book, The Origins of Happiness, Professor Richard Layard and his colleagues have drawn from an extensive range of longitudinal data from across the globe to establish the key factors that affect human wellbeing. Richard’s team wanted to be able to answer the question, ‘In childhood, what best predicts happiness in later life?’ They concluded that, ‘If we go back to childhood…the best predictor of an enjoyable adult life…is the child’s emotional health, which…is significantly more important than all the qualifications the person ever obtains.’ It appears that investing in our children’s well-being pays dividends for the future! Schools and Teachers Make a Difference It may sound obvious that happy children grow up to be happy adults. What can anyone other than parents do about that? Well, it turns out quite a lot. In Richard’s book, his team dug down into the data and traced which schools and even which teachers some of the respondents had in childhood, along with their academic attainment. The book found that, ‘primary school teachers have more impact on the emotional health of the children than on the children’s performance in maths.’ The chapter on schooling ends with the encouraging conclusion, ‘Primary and secondary schools have major effects on the emotional well-being of their children.’ It shows that schools and teachers are crucial to developing and nurturing children’s well-being. We play a crucial role in raising healthy and happy children. A Case of Teaching Happiness Positive psychologist, Alejandro Adler, Ph.D., from the University of Pennsylvania, researched teaching a well-being curriculum to more than 700,000 students in Bhutan, Mexico and Peru. In all three studies, students in the intervention schools reported significantly higher well-being and they performed significantly better on standardized national exams at the end of a 15-month intervention. This suggests that schools can teach happiness and that, in doing so, students learn better. Schools must prioritize the happiness and well-being of their students and staff. This means having well-being on the curriculum, it means making positive relationships a key facet of children’s education, it means making physical exercise a core part of the daily routines, it means having structures and resources in place (like counseling services) for students that need extra support. Whether you believe the focus of schools should be teaching knowledge, or teaching happiness, when schools place well-being at the center of their curriculum, everyone wins.
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5 Steps to an Extraordinary Life With Zack Friedman

We’ve all heard that when life gives you lemons, make lemonade. But today’s guest actually wrote the book on how to make that lemonade. Zack Friedman is the CEO and founder of Make Lemonade, a personal finance company that empowers individuals to live a better financial life. His new book, The Lemonade Life: How to Fuel Success, Create Happiness and Conquer Anything, looks at the five internal switches that we can learn to flip to find our purpose, maximize our potential, and—you got it—be happier. He talks with us about those switches, how we can flip them and what it will do for us. In this episode, you'll learn: The difference between The Lemon Life and the Lemonade Life. What the 5 switches are, and what they can do for you. Why true success depends on finding purpose and meaning. Links and Resources The Lemonade Life: How to Fuel Success, Create Happiness and Conquer Anything Website: www.zackfriedman.com Facebook: @zackfriedman Twitter: @zackafriedman Don't miss an episode! Live Happy Now is available at the following places:           
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